ChildCare Gateway’s support package offer you complete peace of mind when it comes to running the online childcare software. With our UK based technical support team operating Monday – Friday, 9am- 5pm, ChildCare Gateway’s cover is the most affordable way to ensure you have help at hand if you run into any problems.
Benefits include:
– Free upgrades during the period of cover.
-Fast track response for critical issues & guaranteed escalation procedure.
-Happy clients – ‘I value the fact that I can call up and speak to a technician over the phone, rather than trying to use an online support system.’
Training
ChildCare Gateway is simple to use, it is easy to get to grips with the basics of the software, however should you need further training we offer. Our training courses are tailored to your requirements so that you can get the most out of ChildCare Gateway. We cover a range of topics including:
Basic Introduction
This starter training session introduces you to ChildCare Gateway, giving you an understanding of the layouts, how to back up your site and keep ChildCare Gateway running smoothly.
Setup and Day to Day Administration
This covers importing new details, editing current information, using filters, adding payment methods, making changes to current information and adding information.